IMPORTANT: The same username and password you create for COMPASS will also work for other Commonwealth services, including Pennsylvania Child Welfare Information Solution, PA Disaster Training Registration, PA Child Support Program, and JobGateway. We call this username and password combination your Keystone Key. Please write down and memorize your Keystone Key (username and password) to make sure you can easily access all services!

Personal Information for Head of Household/Payment Name

This is the person your notices are sent to:


Create a Username and Password (Keystone Key)

Username is available.
The Username entered already exists. Please enter a different Username.
System error occurred. Please try again later.
The username is invalid. Please enter a username that is 6 to 64 characters long.

Passwords do not match, re-enter the password The password must meet the following criteria: be 8 to 14 characters in length, contain at least one uppercase letter, at least one lowercase letter, at least one number, at least one special character, and contain neither the user ID, nor any part of the user's full name. Spaces are not allowed. Please try again.

The questions and answers below will be used in case you lost or forget your password. The questions and answers should be personal and something not known to many people.

You must select 3 unique questions in order to continue.


Please select one of these options below to start your My COMPASS Account registration.

(example: 51 - Philadelphia / 3456789)

Please enter your Head of the Household MCI number or Medicaid ID or EBT Card number for this field, or Head of the Household SSN. If using MCI #, please enter all 9 numbers. If using Medicaid ID or EBT Card #, please enter all 10 numbers.

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Please let us know if you would like to receive online notices.

CHIP notices are not available online at this time.

Go Paperless! Would you like to receive online notices?
  • Get easy access to your notices online
  • Improve your record keeping
  • Help the environment

Please Note: If you choose to "Go Paperless", your notices will not be sent directly to your e-mail address. Your email will be used to send alerts when your notices are available to be viewed through your My COMPASS Account. You will need to log back into your My COMPASS Account to view the actual notices. By signing up to receive online notices you agree that you will view all online notices that are sent to you and share information in the online notices with other affected members of your household. Certain notices will not be available online. These notices will continue to be mailed to your address.

Important: We will send you a confirmation email if you opt to enroll in online notices. To ensure you receive this email, please add donotreply@pa.gov to your safe senders list. If your email is undeliverable, you will automatically be enrolled back into paper notices. Any paper notice we send you through postal mail because your email is undeliverable will be a copy of the original notice and will have the same date. You can opt out of online notices at any time by changing your preference or by contacting your caseworker.

Terms and Conditions

This policy addresses the collection, security, access and use of information that may be obtained through "My COMPASS Account". This policy covers the following topics:

  • Information We Collect
  • Access and Disclosure
  • Security
  • Information Disclaimer
  • Penalty for Misuse
Information Collected

We collect the following information:

  • Demographic, financial and medical information;
  • The name of domain; for example, "xcompany.com" if you use a private internet access account, or "yourschool.edu", if you are connecting from a university domain;
  • An IP address, a number automatically assigned to your computer when you are using the internet;
  • The type of browser and operating system used to access our site;
  • The Internet address of the website from which you linked directly to our site;
  • The links made to other Web sites through this site.

This information is collected to allow access to your account, display benefits information, for statistical analysis, and quality assurance. This information is not collected or used for commercial marketing purposes. Information is retained in accordance with existing laws and other Commonwealth policies.

Access and Disclosure

Any personally identifiable information you enter in a user profile will be open and accessible to you for review and modification. Generally, the Department uses information to provide benefits and services. There are some exceptions. For more information, please see Pennsylvania’s Privacy Policy.


The Commonwealth has taken steps to safeguard the submission of information by implementing detailed technology and security policies. For more information, please see Pennsylvania’s Security Policy.

You will have the opportunity to enter confidential information to access your current benefit information. You should not give your confidential information to anyone. To help protect your information, you should exit "My COMPASS Account" by clicking the Logout button located at the bottom of the screen when you are finished viewing your account.

Information Disclaimer

Information provided on "My COMPASS Account" is intended to allow individuals access to their private and personal information. While all attempts are made to provide accurate, current and reliable information we recognize the possibility of human and/or mechanical error. Therefore, the Department of Human Services denies any warranty of the accuracy, reliability or timeliness of any information published by this system and shall not be held liable for any losses caused by reliance upon the accuracy, reliability or timeliness of such information. Any person who relies upon such information obtained from this system does so at his or her own risk.

Penalty for Misuse

Misuse of "My COMPASS Account" including inappropriate access to another’s account, knowingly giving false information, or any other fraudulent use can result in penalties under Pennsylvania laws.

Please select the box to accept the Terms & Conditions.