Contact Us

Need help filling out your COMPASS application?
Please call the HELPLINE at 1-800-692-7462 between 8:30 a.m. and 4:45 p.m., Monday through Friday. If you are hearing impaired, call TTY/TTD at 1-800-451-5886. If you have a question during non-business hours or prefer to use email, you may email us.

Want to check the status of your COMPASS application?
  1. Log in to your My COMPASS Account.
  2. Select your submitted application.
  3. Click on the Status and Pending Verification button.

If you do not have a My COMPASS Account, go to the Check Application Status link under Helpful Links and enter your e-Form (application) number and your password.

Need to report a change (for example – employment, income, address, household expenses or health status, such as pregnancy, etc.)?
  • For Department of Human Services programs such as: Medical Assistance, Cash Assistance, SNAP, LIHEAP, Long Term Living Services – report changes online through your My COMPASS Account or call the Statewide Customer Service Center toll free number at 1-877-395-8930, in Philadelphia call 215-560-7226.
  • For CHIP – Please call the CHIP insurance company that provides you or your family members with insurance coverage. You can find their toll-free number on the back of your or your family member’s insurance card.
  • For School Meals – Please call your child’s school.
  • For Child Care Works Please contact your county Child Care Information Services (CCIS) office.
Want to create a My COMPASS Account?
  1. Go to the Login/Register dropdown.
  2. Register a My COMPASS Account under the Individuals & Families section.

Have a question about Department of Human Services benefits or eligibility?
Please call the HELPLINE at 1-800-692-7462 between 8:30 a.m. and 4:45 p.m., Monday through Friday. If you are hearing impaired, call TTY/TTD at 1-800-451-5886. If you have a question during non-business hours or prefer to use email, you may email us.

Have a question about CHIP benefits or eligibility?
For CHIP questions, please visit the CHIP Web site at www.chipcoverspakids.com and click on “FAQ” at the top right corner, to find answers to most questions.

Have a question about the status of your School Meals application or questions about the program?
Please contact the school your child attends.

Have a question about Child Care Works benefits or eligibility?
Child care costs can add up quickly. You may be able to get financial assistance to help pay for it. The Child Care Works program serves all children from birth through 13 years of age.
Learn More.