COMPASS is a Web site that allows individuals and community based organizations
access to screen for, apply for and renew a broad range of social programs.
COMPASS serves as a single access point for application of:
- Health Care Coverage
- Medical Assistance
- Medical Assistance for Worker’s with Disabilities
- Medical Savings Program for Payment of Medical Premiums
- Children’s Health Insurance Program-CHIP
- Health Insurance Marketplace
- Supplemental Nutrition Assistance Program-SNAP (Food Stamps)
- Cash Assistance
- Long Term Care
- Home and Community Based Services for individuals with Intellectual Disabilities
- Consolidated Waiver for Individuals with Intellectual Disabilities
- Person/Family-Directed Support Waiver for Individuals with Intellectual Disabilities
- Intellectual Disabilities Services (non-MA)
- Low-Income Home Energy Assistance Program-LIHEAP (Seasonal availability)
- Free or Reduced Price School Meals
- Child Care Works
COMPASS provides screening for the programs mentioned above. Screening allows a
user to provide basic information to determine if they are potentially eligible
for a health and human service.
COMPASS’s "My COMPASS Account" serves as a secure, centralized location for individuals
- Screen for benefits
- Apply and renew benefits
- Save and submit applications
- Check application status
- Submit documents electronically
- View case information
- Receive notices online
- Manage case online
Users who connect their case to their My COMPASS Account can view information about
the following benefit(s) that are relevant to their case:
- Health Care – Medical Assistance, CHIP
- Cash Assistance
- Long Term Care
- Home and Community Based Services
COMPASS Attach Scanned Documents (ASD) can be accessed through My COMPASS Account.
This feature allows individuals who apply for, or receive certain benefits to submit
verification documents electronically for their case.
COMPASS "Community Partner View" offers registered COMPASS Community Partners access
to enhanced tools such as:
- Application Submission
- Streamlines the application process
- Decreases application processing time
- Provides e-Signature functionality
- Application Management
- Allows Users to initiate and track applications
- Portfolio of submitted and suspended applications
- Quick Reports
- Printable Forms
What are the benefits of COMPASS?
- Individuals/families who can't get to the office during normal business hours can
apply for or renew benefits online. By using COMPASS, consumers and the professionals
who help them, can apply or renew at any time of the day or night from a home, library,
health care clinic, community center or any location with Internet access.
- Users can stop and save their e-Form (application and renewal) for up to 180 days,
and can log in and out of the system as they please.
- Although face-to-face interviews are still required for some programs, application
or renewal processing begins the moment the e-Form is submitted electronically.
- When a person hits the "Submit" button, the system seamlessly sends it to the appropriate
- COMPASS Attach Scanned Documents (ASD) allows individuals and Community Partners
applying for or renewing benefits to submit verification documents electronically
for certain benefits.
- Individuals/families who connect their case to a My COMPASS Account have the option
to enroll in online notices and receive notices to their secure, personal account.
- COMPASS uses the latest technology to make the program easier for people with disabilities
to use, reducing any barriers for those with visual, hearing, physical or cognitive
disabilities. The e-Form (applications and renewal) process is compliant with the
American with Disabilities Act.
- Both English and Spanish versions are available, and ten other languages are used
to indicate to non-English speaking individuals that it is an application or renewal
process for important benefits, and where to find assistance to help complete the
Who is eligible to apply?
Anyone with Internet access can use COMPASS, whether they are applying for or renewing
benefits for their own family or helping someone else. There are eligibility requirements
for specific benefits.
Who is eligible to use COMPASS Community Partner View?
To learn more about becoming a COMPASS Community Partner, click on the
features. Click on the Community Partner Login/Registration
link displayed in the Community Partners section of the COMPASS homepage.
How can the user check the status of an e-Form application?
COMPASS allows users to check the status of an application by entering the e-Form
number and their password. The status check lists each individual, benefits for
which they applied and whether the application is approved, denied, in process,
or not available.
What is COMPASS Attach Scanned Documents (ASD)?
COMPASS ASD allows individuals and Community Partners to scan/import and submit
verification documents from various access points within COMPASS. The scan feature
is currently only available for certain benefits, including: Health Care (Medical
SNAP, LIHEAP, Cash Assistance, Long Term Care,
and select Home and Community Based Services. Click on the ‘Help’ link and use the
COMPASS Quick Reference Guides to learn more about COMPASS ASD.
Will COMPASS tell me if I am eligible for benefits?
COMPASS may provide your eligibility results at the end of your application. If eligibility results are not provided, your application is sent to the appropriate department for review. Caseworkers for the Department of Human Services (DHS) determine eligibility for DHS benefits such as Medical Assistance-related health care, food stamps, cash assistance, long term care, home and community based waivers, the Low-Income Home Energy Assistance, and Child Care Works Program. Workers for the Insurance Department determine eligibility for CHIP health care benefits. School employees determine eligibility for the Free or Reduced Price School Meals Program.
What does "Renewal" mean?
A renewal is a review of all eligibility factors that are subject to change to determine
if a recipient remains eligible for benefits.
Renewals are also known as reapplications, recertification, and re-determinations.
Who is eligible to renew on COMPASS?
Anyone who receives a "Renewal Notice" can use COMPASS to renew eligibility
for the benefits they currently receive.
The Renewal Notice will be mailed to current recipient of benefits. The notice will
contain information about the COMPASS Renewal process and will provide the information
required to logon to the COMPASS e-Form Renewal.
When submitting a renewal electronically, users may submit verification documents
electronically through the COMPASS Attach Scanned Documents (ASD) feature for certain
benefits. Users also have the option to mail or fax any necessary verification to
the address provided on the screen.
Face-to-face interviews are required for some programs, but not all.
Can the user check the status of a renewal?
At this time, the status of a renewal cannot be checked on COMPASS.
Secure, Private and Confidential
An encryption process protects information during electronic transmission on COMPASS.
A user identification/password ensures confidentiality once the application or renewal
is received. Individuals can use their unique user identification/password to check
on the status of their application after it is submitted or to suspend the application
or renewal for up to 180 days in order to gather additional information.
What health and human service programs can be accessed through COMPASS?
COMPASS first offering in October 2001 was the joint application for Medical Assistance
and the Children's Health Insurance Program (CHIP). Since that time
COMPASS has expanded to include a variety of health and human service programs.
COMPASS provides access to:
Medical Assistance (including Medical Assistance for Workers with Disabilities and
the Medicare Savings Program for payment of Medicare premium) identifies
eligible individuals/families and helps them overcome the barriers to getting enrolled
in free, comprehensive health care coverage. Medical Assistance provides payment
for health care benefits on behalf of eligible low-income individuals and individuals
with limited income and high medical expenses. Payments are made directly to the
health care providers. In some cases, individuals may qualify for payment of medical
services that were received up to three months before the month in which a Medical
Assistance application was completed.
Children’s Health Insurance Program (CHIP) is Pennsylvania’s program to provide
quality health insurance for children of working families who otherwise could not
The Health Insurance Marketplace, established under the health care law (Affordable
Care Act), allows individuals and families to apply for federal benefits and/or
explore private health care options.
Cash Assistance is available to low-income people/families based on rules
and standards established by the state Department of Human Services.
Supplemental Nutrition Assistance Program (SNAP) Benefits are available to
those who have sufficient income to meet most of their basic living costs but need
help to supplement their food expenses.
Long Term Care offers a wide range of assistance, services or devices provided
over an extended period of time and designed to meet medical, personal and social
needs in a variety of settings or locations to enable a person to live as independently
Home and Community-Based Programs provide eligible people with physical,
mental or other disabilities support to live independently in their homes and communities
based on income and resources, need for care and availability of services.
Low-Income Home Energy Assistance Program (LIHEAP) is a Federally-funded,
state-administered program that helps low-income households meet their home heating
needs via energy-assistance grants. Through LIHEAP, qualifying households may receive
cash benefits to assist with heating bills, crisis benefits to resolve heating emergencies,
and Weatherization/energy conservation assistance to provide long range solutions
to the heating problems of low-income households. Only the Cash benefits component
of the LIHEAP program may be applied for on COMPASS.
School meals programs provide nutritious meals at free or reduced price to
students from households that meet income guidelines.
Child Care Works Program helps eligible families of low-income, including
families that are receiving Cash Assistance or SNAP benefits, pay their child care
fees. This program is managed by the Child Care Information Services (CCIS) agency
located in your county or geographic area. The CCIS agencies also offer all parents,
regardless of income, a resource and referral service in all communities across
Pennsylvania. Resource and Referral services provide families with information on
quality child care and personalized child care referrals to child care providers,
based on their specific needs or preferences.
COMPASS - An Award-winning Web site
The COMPASS Web site earned First Place in the category of State General Government
in the Center for Digital Government's 2003 Best of Web competition. The Commonwealth
of Pennsylvania has been recognized in numerous other publications and awards for
its outstanding commitment to serving citizens by web-enabling government programs