Please read and agree to the Terms and Conditions
Terms and Conditions
This policy addresses the collection, security, access and use of information that may be obtained through "My COMPASS Account". This policy covers the following topics:
- Information We Collect
- Access and Disclosure
- Information Disclaimer
- Penalty for Misuse
We collect the following information:
- Demographic, financial and medical information;
- The name of domain; for example, "xcompany.com" if you use a private internet access account, or "yourschool.edu", if you are connecting from a university domain;
- An IP address, a number automatically assigned to your computer when you are using the internet;
- The type of browser and operating system used to access our site;
- The Internet address of the website from which you linked directly to our site;
- The links made to other Web sites through this site.
This information is collected to allow access to your account, display benefits information, for statistical analysis, and quality assurance. This information is not collected or used for commercial marketing purposes. Information is retained in accordance with existing laws and other Commonwealth policies.
Access and Disclosure
The Commonwealth has taken steps to safeguard the submission of information by implementing detailed technology and security policies. For more information, please see Pennsylvania’s Security Policy.
You will have the opportunity to enter confidential information to access your current benefit information. You should not give your confidential information to anyone. To help protect your information, you should exit "My COMPASS Account" by clicking the Logout button located at the bottom of the screen when you are finished viewing your account.
Information provided on "My COMPASS Account" is intended to allow individuals access to their private and personal information. While all attempts are made to provide accurate, current and reliable information we recognize the possibility of human and/or mechanical error. Therefore, the Department of Human Services denies any warranty of the accuracy, reliability or timeliness of any information published by this system and shall not be held liable for any losses caused by reliance upon the accuracy, reliability or timeliness of such information. Any person who relies upon such information obtained from this system does so at his or her own risk.
Penalty for Misuse
Misuse of "My COMPASS Account" including inappropriate access to another’s account, knowingly giving false information, or any other fraudulent use can result in penalties under Pennsylvania laws.
Please select one of these options below to start your My COMPASS Account registration.
Please enter your Head of the Household MCI number or Medicaid ID or EBT Card number for this field, or Head of the Household SSN. If using MCI #, please enter all 9 numbers. If using Medicaid ID or EBT Card #, please enter all 10 numbers.
Please let us know if you would like to receive online notices. CHIP notices are not available online at this time.
Go Paperless! Would you like to receive online notices?
- Get easy access to your notices online
- Improve your record keeping
- Help the environment
If you choose to "Go Paperless", your notices will not be sent directly to your e-mail address. Your email will be used to send alerts when your notices are available to be viewed through your My COMPASS Account. You will need to log back into your My COMPASS Account to view the actual notices. By signing up to receive online notices you agree that you will view all online notices that are sent to you and share information in the online notices with other affected members of your household. Certain notices will not be available online. These notices will continue to be mailed to your address.
Important: We will send you a confirmation email if you opt to enroll in online notices. To ensure you receive this email, please add email@example.com to your safe senders list. If your email is undeliverable, you will automatically be enrolled back into paper notices. Any paper notice we send you through postal mail because your email is undeliverable will be a copy of the original notice and will have the same date. You can opt out of online notices at any time by changing your preference or by contacting your caseworker.