Pennsylvania, PA
COMPASS
 
 


Contact Us
 
Need help filling out your COMPASS application?
Please call the HELPLINE at 1-800-692-7462 between 8:30 a.m. and 4:45 p.m., Monday through Friday. If you are hearing impaired, call TTY/TTD at 1-800-451-5886. If you have a question during non-business hours or prefer to use e-mail, you may e-mail us.
 
Want to check the status of your COMPASS application?
Go to www.compass.state.pa.us.
Click on Check application status
Enter your e-Form (application) number and your
password The status of your application will appear.
 
Want to check the status of your COMPASS e-form number (application) but you do not have your e-form number?
Please call the HELPLINE at 1-800-692-7462 between 8:30 a.m. and 4:45 p.m., Monday through Friday. If you are hearing impaired, call TTY/TTD at 1-800-451-5886. They can tell you where COMPASS sent your application – to your local county assistance office or to a CHIP insurance company. They will give you the contact phone number and you can contact the location that has your COMPASS application to ask about the status.
 
Need to report a change (for example – employment, income, address, household expenses or health status, such as pregnancy, etc)?
  • For Department of Public Welfare programs such as: Medical Assistance, Cash Assistance, SNAP, Select Plan for Woman, LIHEAP, Long Term Care, Home and Community Based Services - Call the Statewide Customer Service Center toll free number at 1-877-395-8930, in Philadelphia call 215-560-7226, or report your changes online through My COMPASS Account.
  • For My COMPASS Account – login to www.compass.state.pa.us and click on My COMPASS Account.
  • For CHIP– Please call the CHIP insurance company that provides your or your family members with insurance coverage. You can find their toll-free number on the back of your or your family member’s insurance card.
  • For School Meals – Please call your child’s school.
 
How do I create a “My COMPASS Account”?
Go to www.compass.state.pa.us.
Click on the My COMPASS Account link.
Click the Register as a New User and follow the steps.
If you forget your username, your password, or your hint answer, your account cannot be reset. You will need to re-register as a New User.
 
Have a question about Department of Public Welfare benefits or eligibility?
Please call the HELPLINE at 1-800-692-7462 between 8:30 a.m. and 4:45 p.m., Monday through Friday. If you are hearing impaired, call TTY/TTD at 1-800-451-5886. If you have a question during non-business hours or prefer to use e-mail, you may e-mail us.
 
Have a question about CHIP benefits or eligibility?
For CHIP questions, please visit the CHIP Web site at www.chipcoverspakids.com and click on “FAQ” at the top right corner, to find answers to most questions.
 
Have a question about the status of your School Meals application or questions about the program?
Please contact the school your child attends.